Terms of service

1. Your account

You sign in with your email and a password. Keep them private: you are responsible for what is done with your account. If you think someone else used it, tell us at once at info@xoftpros.com.

To buy from us you must be at least 18, or have the consent of a parent, guardian or employer.

2. Quotes and proposals

We send a written proposal within 1 business day. It sets out the work, what you will receive, the timeline and the price, and it stays open for 14 days.

A plan bought on this website covers the work written on its page. Work outside it needs a written change request with its own price and time, agreed before we start it.

3. Paying

Prices are in naira. VAT is added at 7.5% where it applies, and every price is shown before you pay.

• Online: by card or bank transfer through our licensed payment provider. A payment counts only when the provider confirms it to us.
• By invoice: due 7 days after we send it.
• Monthly and yearly plans are paid at the start of each period; projects are paid by stage, as the proposal says.

If a payment is late, we tell you in writing before we pause any work. We never charge a fee you did not see first.

4. Delivery and approval

We share each stage with you for review on the dates in the proposal. Feedback within the agreed time keeps the project on schedule; a late reply or late material from you may move the delivery date, and we tell you the new date.

5. Who owns what

Your data is always yours. Once you have paid in full, you also own the custom code, designs, content and documents we made for your project.

Our own products, tools and code libraries stay ours. You receive a licence to use them, as the product page and your order describe. Open-source parts keep their own licences.

6. Software licences

A licence lets your organisation use the product for the plan, users and period you bought. It may not be resold, copied or shared with another organisation. What each licence includes, such as set-up, training, updates and support, is on its page and in your order.

7. Support

Support hours, response times and maintenance depend on your plan or contract. For systems we host, we keep them updated and backed up as your plan describes.

8. Academy courses

A course fee covers the classes, materials and certificate described on the course page. A certificate is given when you complete the course work and assessments. If a class date has to move, we tell you early and offer the next date.

9. Using our websites and systems

Give us accurate information and the access we need on time. Do not use our websites or the systems we run for you to break the law, send spam, attack other systems, or share material you have no right to use.

10. Confidentiality

Both sides keep the other's private business information confidential. We sign a non-disclosure agreement before we start if you ask. Our Privacy policy explains how we use personal data.

11. Our responsibility

We do the work with reasonable skill and care. Unless the law says otherwise, our total responsibility for a project is limited to the fees you paid for it in the 12 months before the claim, and we are not responsible for indirect losses such as lost profit.

This does not limit our responsibility for fraud or anything else the law does not allow us to limit, and it does not take away your rights under the Federal Competition and Consumer Protection Act 2018.

12. Ending a project

Either side may end a project by written notice. You pay for the work done up to that day, and we hand over everything you have paid for. Our Refund policy explains what you get back.

13. Changes and the law

We may update these terms; the date at the top shows the last change, and a change never alters an order you already paid for. The laws of the Federal Republic of Nigeria apply, and the Nigerian courts settle any dispute we cannot settle together.

Questions? Write to info@xoftpros.com or call 0706 525 4824, Mon to Sat, 8am to 6pm.