Refund policy

1. Consultations

Your first consultation is free. A paid consultation is refunded in full if you cancel at least 2 hours before it starts, or if we cancel it.

2. Projects and service plans

• Before work starts: you get everything you paid back.
• After work starts: you pay for the work done up to the day you cancel, and we refund what you paid for stages not yet started.
• Monthly or yearly plans: cancel at any time. The plan runs to the end of the period you paid for and does not renew.

3. Software licences

• Before we set the product up for you: a full refund.
• After set-up: the set-up work is done, so it is not refunded. But if the product does not work as its page describes and we cannot fix it within 30 days of you telling us, we refund the licence fee.

4. Academy courses

• Withdraw before the course starts: a full refund.
• Withdraw within 7 days after it starts: half the fee back.
• After that: no refund, but you may move once, free, to the next class of the same course.
• If we cancel a course: a full refund or a free place in the next class, as you choose.

5. Paid twice or by mistake

If you were charged twice or charged by mistake, we refund the extra in full as soon as we confirm it.

6. How to ask and how fast

Write to info@xoftpros.com or call 0706 525 4824 with your order or invoice number. We reply within 2 business days.

An approved refund is sent within 5 business days to the card or account you paid from. Your bank may take up to 10 more business days to show it.

Not happy with our answer? Use our Complaints page; we aim to solve it within 24 hours.