Complaints & escalation
Something went wrong? Tell us.
We confirm every complaint at once, give you a reference and keep you updated until it is solved.
How to complain
In the app
Open Support, then Make a complaint. You can follow every step there.
Make a complaintBy phone
0706 525 4824
Call us
Mon to Sat, 8am to 6pmOn WhatsApp
Send us a message; we log it for you and give you a reference.
Open WhatsAppBy email
info@xoftpros.com
Write to usAt our office
23 Khadija Crescent, Asokoro, Abuja FCT
Get directions
What happens next
We confirm your complaint at once and give you a reference, such as CMP-000231.
We aim to resolve it within 24 hours, and at the latest within 48 hours.
If a case is complex, we tell you in writing why we need more time. It is never more than 14 days.
You can follow every step in the app, under Support.